Frequently Asked Questions


Compatibility

What are the system requirements for MyInfo?

  • Windows 10, Windows 8.1, Windows 8, Windows 7, Windows Vista, or Windows XP (both 32- and 64-bit editions)
  • 500 MHz Pentium III or higher
  • At least 512 MB of RAM
  • At least 50 MB of available space on your hard drive

Is MyInfo compatible with 64-bit operating systems?

Yes, MyInfo is compatible with Windows 10 64-bit, Windows 8.1 64-bit, Windows 8 64-bit, Windows 7 64-bit, Windows Vista 64-bit, and Windows XP 64-bit operating systems.

Is MyInfo compatible with Windows 10?

Yes, MyInfo is fully compatible with Windows 10 (both 32- and 64-bit editions).

Do you offer MyInfo versions for Mac or Linux?

There is no native version of MyInfo for Mac or Linux. But it is still possible to run MyInfo on these platforms using Crossover. See our blog post about how to install and configure MyInfo under Mac or Linux.

Do you have portable version (for USB flash drives)?

Yes, MyInfo runs perfectly on a USB flash/thumb drive. You need the Professional edition in order to install it on a USB drive.

Do you offer mobile (iPhone/Android) version of MyInfo?

No, we do not offer mobile (iPhone/Android/Blackberry) version of MyInfo yet.

Purchase Questions

On how many computers can I install MyInfo?

MyInfo is licensed on a "per-person" basis. So, you can install MyInfo on all computers that you own (for example home PC, laptop).

If you are an organization or a company, however, you need to purchase license for each employee that uses MyInfo.

Do you offer volume discounts?

Yes, we offer volume discounts. Visit our store to learn more.

Do you offer educational/non-profit discounts?

Yes, we offer discounts for students, teachers, faculty, and staff in academic institutions and for non-profit organizations. Learn more about our academic discounts.

What is your upgrade policy?

Minor updates of MyInfo are free. For example, if you purchase MyInfo 6.0, you get 6.01, 6.5, etc. for free.

MyInfo customers are eligible for a big discounts (50% and more), if they upgrade to new major versions of MyInfo (for example from MyInfo 5 to MyInfo 6).

If you purchase up to 90 days before major release, you get it for free.

Do you have money back guarantee?

Of course! We offer unconditional, 90-day money back guarantee. If you are not completely satisfied with your purchase, just tell us and we will make a full refund of your order.

In my credit card statement there is not MyInfo but a name of some other company.

The company name in your credit card statement is the name of our payment processor partner. The possible names are Share-It, Digital River, Plimus, and FastSpring.

How to upgrade from MyInfo Standard to MyInfo Professional?

If you already own current generation MyInfo Standard license, you can upgrade to the Professional edition for $54.95(USD). Contact us for more information.

General Questions

I don't see an option to import Word files

If you don't see Ms Word file extensions (*.doc and *.docx) in Insert Document From File and Insert File commands, you do not have Microsoft Office© converters installed. You can download and install them from Microsoft's Download Center.

I can't paste data from other applications in MyInfo

If you have WebRoot security software installed, it may have disabled pasting for MyInfo.

Follow these instructions in order to add MyInfo to the WebRoot's allowed applications list in order paste to work properly.

Should I uninstall old versions before upgrading?

If you are making minor update (for example from 6.01 to 6.03), you do not have to uninstall MyInfo.

When making major upgrade (from 5 to 6 for example), it is recommended to uninstall the old version first. In general however, both 5 and 6 can co-exist on a single computer.

How to uninstall MyInfo?

  1. Open Programs and Features by clicking the Start button of the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features.
  2. Select MyInfo in the list, click Uninstall, and then follow the instructions on the screen.